Privacy Policy

Last updated: March 21, 2026

Shapejelly LLC and its subsidiaries and affiliated entities (collectively referred to as “Shapejelly”, “we,” “us,” and “our”) recognize the critical importance of safeguarding your personal information. This Privacy Policy (“Policy”) outlines the types of information we may collect from you or that you may provide through our website, mobile or tablet applications, and other services we offer (collectively, the “Platform”). It also details our practices for collecting, using, and protecting your personal information. We reserve the right to modify this Policy at any time. If we make material changes to this Policy, we will notify you by posting an announcement on our website, sending you an email or text message, or using other appropriate communication methods. Your continued use of our Platform following any changes constitutes your acceptance of those changes, so we encourage you to review this Policy regularly for updates.

Information We May Collect About You and How We Collect It

We may gather various types of personally identifiable information from and about you, categorized below. We have also included examples of the personal information within each category, along with details on how long we retain it and the reasons for retention.

Category
Examples
Length of Time We Retain Such Information
Why We Retain Such Information
Identifiers
Full name, shipping and billing addresses, unique personal identifiers, online identifiers, IP address, email address, username.
Retained for the duration of your active account, membership, or customer relationship, and to fulfill legal and financial obligations (e.g., tax records) — typically up to 7 years, or as needed to resolve disputes. Browsing session data is retained for the session duration or longer for analytical and marketing purposes, until you clear your cookies, or based on the cookie’s expiration date (maximum 4 years).
To create your account, process transactions, fulfill orders, communicate with you, prevent fraud, and support marketing activities.
California Customer Records Act Information
Name, physical characteristics or description, address, telephone number.
Retained for the duration of your active account, membership, or customer relationship, as well as to comply with our legal, financial, and contractual obligations (typically up to 7 years) or to resolve disputes.
To process transactions, fulfill orders, manage your account, and provide customer service.
Commercial Information
Records of personal property, products or services purchased, obtained, or considered, and other purchasing or consumption histories or tendencies.
Retained for the duration of your active account, membership, or customer relationship, and as required for financial and tax reporting (typically up to 7 years) or to resolve disputes.
To provide customer service, analyze purchasing trends, personalize your experience, and support marketing efforts.
Internet or Electronic Network Activity
Browsing history (last page visited), and information about your interaction with a website, application, or advertisement.
Retained for the duration of the browsing session or longer for analytical and marketing purposes, until you clear your cookies, or based on the cookie’s expiration date (maximum 4 years).
To improve our Platform, personalize your experience, deliver targeted advertising, and ensure security and analytics.
Geolocation Data
Approximate physical location or movements.
Retained for the browsing session to provide a localized experience or longer for analytics (maximum 4 years).
To provide localized content (e.g., language and currency), support marketing, and prevent fraud and analytics.
Inferences from Personal Information
Inferences drawn from any of the aforementioned types of personal information to create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Retained for the duration of your active account, or up to 4 years for analytical and marketing purposes.
To deliver targeted advertising, promotions, and offers (including behavioral advertising), personalize your experience, conduct research on user demographics and behavior, and improve the quality of the Platform and marketing efforts.
User Content
Comments or other content posted to our Site, shared with us via email, browsing activity, social media content, interactions with our Platform, and interactions with marketing communications sent on our behalf.
Retained as long as your comment or review is publicly posted or until your account is deleted.
To engage with customers, display product reviews, and support internal marketing and service improvement.
User Preferences
Preferred payment method, loyalty and membership details.
Retained for the duration of your active account and/or membership, and as required for financial and tax reporting (typically up to 7 years).
To maintain and manage your account and subscriptions, process payments, fulfill orders, provide membership-related benefits, and deliver personalized service.
Physical Characteristics or Descriptions
General size or fit information you voluntarily provide during a one-on-one consultation or customer service interaction.
Retained only as long as necessary to address your inquiry or support an order.
To offer product fit advice and customer support.
Audio
Audio collected during your calls with us, or recordings of online or in-person meetings (with your consent).
Retained for quality assurance, training, and record-keeping purposes (typically up to 2 years), unless required for legal or dispute resolution purposes.
To improve customer service, conduct quality reviews, manage disputes, and support staff training.

 

Collectively, the information described above and any other personally identifying information we may collect from you is referred to as “personal information.” We may collect personal information in the following ways:
  • Directly from you when you provide it, including through the contact page on the Platform, when creating an account, registering or interacting with the Platform, using email and subscription services, responding to pop-ups, ordering products or services, or participating in activities such as surveys or sweepstakes;
  • Automatically as you navigate the Platform through cookies and other automatic data collection technologies. Automatically collected personal information may include usage details, traffic patterns, browser information, IP addresses, and other data collected through automatic processes;
  • From credit bureaus, delivery services, or government entities that provide public records.
We may also obtain information about you from other third-party sources. For example, we may collect identifiers, user content, or internet activity that you have chosen to disclose on social media platforms. We may combine information from third-party sources with information collected from you or your device. To the extent this combined information constitutes personal information, we will treat it as described in this Policy.
We do not collect or process Sensitive Personal Information as defined under the CCPA/CPRA, except for limited information (such as age) voluntarily provided by customers in connection with our membership program. This limited information is used to provide benefits linked to the Shaperjelly Club membership and for optional demographic analysis.
We ask that you do not send or disclose any sensitive personal information to us via the Platform or otherwise. Sensitive personal information includes:
  • Social security, driver’s license, state identification card, and/or passport numbers;
  • Account log-in credentials, financial account, debit card, or credit card numbers in combination with any required security or access code, password, or credentials allowing access to an account;
  • Precise geolocation;
  • Racial or ethnic origin, religious or philosophical beliefs, or union membership;
  • Contents of your mail, email, and text messages (unless we are the intended recipient);
  • Genetic data;
  • Biometric information processed to uniquely identify a consumer;
  • Personal information collected and analyzed concerning your health;
  • Personal information collected and analyzed concerning your sex life or sexual orientation.
You have the right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which it was collected, our business purposes for collecting, selling, and/or sharing it, the categories of third parties to whom we disclose it, and the specific pieces of personal information we have collected. If you cannot find answers to these questions in this Policy, you may contact us at service@shapejelly.com.

Personal Information Retention

We will retain your personal information for no longer than necessary to fulfill the purpose for which it was collected, unless a longer retention period is required to provide our services and/or comply with applicable laws and regulations. Retention periods may vary based on the purpose of collection and use, the nature of the personal information, the activities involved, and any legal obligations we are subject to.

Information Collected Through Automatic Data Collection Technologies

As you navigate and interact with the Platform, we may use automatic data collection technologies to gather information about your equipment, browsing actions, and patterns, including:
  • Details of your visits to the Platform, including traffic data, logs, session metadata (e.g., page view counters and landing pages), session/visitor identifiers, other communication data, and the resources you access and use on the Platform (including mouse movements, clicks, text entered, and other clickstream data);
  • Information about your computer, mobile device, and internet connection, including your IP address, operating system, and browser type;
  • The approximate physical location of your computer and mobile device;
  • Email address;
  • Last page visited.
The information we collect automatically is intended to be statistical data, but may include personal information. It helps us improve the Platform, deliver a better and more personalized service, support marketing and segmentation, and ensure the Platform is secure and safe to use.
The technologies we use for automatic data collection include cookies (or browser cookies). A cookie is a small file placed on your computer’s hard drive that stores a unique identification number tied to your device, allowing you to be recognized as the same user across multiple browsing sessions and websites. For example, if you personalize our web pages or register with our website or services, a cookie helps us recall your specific information on subsequent visits, simplifying the process of using your personal information (e.g., billing and shipping addresses) to enhance your experience.
When you return to our website, the information you previously provided can be retrieved, making it easier to use your customized features. You may refuse to accept browser cookies by adjusting your browser settings, but this may prevent you from accessing certain parts of the Platform. Unless you have adjusted your browser to refuse cookies, we will issue cookies when you visit the Platform.
You may opt out of receiving targeted advertising by visiting www.aboutads.info or www.networkadvertising.org/choices and following the provided instructions. For more details on our use of cookies, see the “How We Use Cookies and Similar Technologies” section later in this Policy.
The Platform uses Google Analytics, a service that transmits website traffic data to Google servers in the United States. Google Analytics is provided by Google LLC (“Google”). It uses cookies, and the information generated by these cookies about your use of the Platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the Platform, compile reports on website activity for website operators, and provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or if third parties process the information on Google’s behalf. We understand that Google will not associate your IP address with any other data held by Google. By using the Platform, you consent to Google processing your data in the manner and for the purposes described above. For more information on Google’s privacy policy, visit Google’s website directly: https://policies.google.com/privacy?hl=en&fg=1 (note: this webpage may be unavailable or unparseable).
Some cookies are set by our marketing partners, including Rakuten Advertising. Rakuten Advertising supports our affiliate marketing campaigns, where a third party earns a commission if a customer purchases something from us after clicking an ad for our product on the third party’s site. You can read Rakuten Advertising’s privacy policy here: https://rakutenadvertising.com/privacy-policy/.
We also use advertising pixels and similar tracking technologies provided by third-party platforms, including the Meta Pixel (provided by Meta Platforms, Inc.) and the TikTok Pixel (provided by TikTok Inc.), as well as pixels from other advertising partners. These pixels are embedded directly into our Platform, and when you visit the Platform, they automatically collect and transmit certain information — such as your IP address, browser type, pages visited, and actions taken on the Platform (e.g., product views or purchases) — to the respective platform. This transmission is a function of how these technologies operate and cannot be selectively suppressed by us on a per-user basis. The information collected by these pixels may be used by those platforms to measure the effectiveness of our advertising campaigns, build audience segments, and deliver targeted advertising to you on their platforms and elsewhere. You may limit this data collection by adjusting your privacy settings directly on those platforms (e.g., through your Facebook or TikTok account settings), using your browser’s built-in privacy controls, or opting out of interest-based advertising through the Digital Advertising Alliance at www.aboutads.info. For more information, refer to the privacy policies of Meta (https://www.facebook.com/policy.php) and TikTok (https://www.tiktok.com/legal/page/us/privacy-policy/en) (note: these webpages may be unavailable or unparseable).
California Business & Professions Code Section 22575(b) entitles California residents to know how we respond to “Do Not Track” browser settings or signals. We do not currently take actions to respond to “Do Not Track” signals, as a uniform technological standard has not yet been developed. We may adopt a standard once one is created.

Information We Collect from Third Party Sources

We may collect information about you from publicly and commercially available sources, as permitted by law, and may combine this information with other information we receive from or about you. For example, we may collect information from credit bureaus and delivery services.

How We Use Your Personal Information

We use the information we collect about you or your devices for the following purposes:
  • To present the Platform and its content to you;
  • To provide you with the information, products, or services you request from us;
  • To fulfill any other purpose for which you provide the information;
  • To inform you about our services, including new products, services, and promotions we may introduce;
  • To provide you with product literature;
  • To notify you about changes to the Platform or any products or services we offer or provide through it;
  • To manage your access to the Platform, verify your identity, provide our products, process your orders and returns, manage your payments and subscriptions, and address complaints and other matters related to your orders or subscriptions;
  • To maintain and manage your account;
  • To manage, store, and enhance your data and preferences;
  • To communicate about and administer your participation in special programs, surveys, contests, online campaigns, sweepstakes, prize draws, and other offers or promotions, and to send emails related to these activities;
  • To allow you to participate in interactive features on the Platform or access restricted areas;
  • To understand and respond to your questions or comments;
  • To contact you and provide assistance with customer service issues;
  • To conduct research on our users’ demographics, interests, and behavior, including contacting you to complete surveys and participate in other market research;
  • To perform analyses or other activities to improve the quality of the Platform, marketing efforts, and our business;
  • To publish our own marketing and promotional materials, including online newsletters, mail, catalogs, and offers;
  • To invite you to and register you for events;
  • To provide you with offers and information about the Platform and our affiliates;
  • For marketing purposes, including delivering targeted advertising, promotions, and offers (on and off the Platform) on our behalf and on behalf of advertisers, including updates and communications about our products and services and those of our affiliates, and other promotional communications (e.g., newsletters, emails, text messages, SMS/MMS);
  • To engage in behavioral marketing based on your interactions with the Site, including helping you complete product purchases by providing reminders, relevant offers, or additional product information;
  • To process your requests, orders, purchases, transactions, and payments, and prevent transactional fraud, conduct that may violate our Terms and Conditions, and other malicious activity;
  • To manage credit risks;
  • To report and file tax and other information to state tax agencies;
  • To validate our customer base against sanctions lists;
  • To ensure compliance across various segments of our business;
  • To track and aggregate Platform visitors’ activity to analyze general traffic flow on the Platform;
  • To customize or tailor your experience on the Platform;
  • To improve our customer service, conduct customer satisfaction and market research, and perform quality reviews;
  • In any other way we describe when you provide the information;
  • For any other purpose with your consent.
We may also use your information to contact you via email or phone about our services that may interest you. If you do not want us to use your information for this purpose, please do not sign up for our services, purchase our products, or register an account with us. If you have already received emails, phone calls, or text messages from us and wish to discontinue them, you may opt out by contacting us at service@shapejelly.com.

Disclosure of Your Information

We may disclose the personal information we collect or you provide to third parties in the following circumstances:
  • To contractors, service providers, and other third parties we use to support the Platform and our services, who are bound by contractual obligations to keep your personal information confidential. These include service providers who provide targeted advertisements, mailing, fax, or email services, order fulfillment and shipping, delivery scheduling, marketing and promotional material distribution, data enhancement services, fraud prevention, web hosting, or analytic services. Some service providers help us deliver advertising for our services to interested users or use cookies and other tracking technologies to display interest-based advertising. These third-party partners may use tracking technologies (e.g., cookies, pixel tags, device identifiers) on our Platform to collect or receive information from it and other online sources, and use that information to provide measurement services, targeted advertisements, and customize the ads you see (on the Platform, in our emails, or on other websites and apps). To make our ads more relevant, we may use targeted or interest-based advertising;
  • To our analytics providers, who collect information via tracking technologies on our websites to help us measure visits and traffic and improve site performance;
  • To social media providers: if you interact with us on social media platforms, the platform may collect information about you and your interaction with us. If you interact with social media objects on our services (e.g., clicking a Facebook “like” button), both the platform and your connections on the platform may view that activity. To understand this information sharing, review the relevant social media platform’s privacy policy;
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets (whether as a going concern or part of bankruptcy, liquidation, or similar proceeding), where personal information about users is among the assets transferred;
  • To our affiliates and business partners: we share information with strategic business partners who provide goods, services, and offers that enhance your experience with our Site and products or that we believe will interest you;
  • To the public when you provide feedback or post user content on our Platform. For example, if you post a product review or comment on our social media sites, your information (e.g., first name, last initial, state of residence, comments) may appear on our Platform or social media pages;
  • To third parties that provide advertising, content, or functionality, or analyze ad performance on the Platform or other websites or platforms;
  • To common carriers and courier services;
  • To product suppliers, including to fulfill warranty service obligations, complete drop-ship transactions, conduct product recalls, or track shipments or leases of the supplier’s products;
  • In connection with our sponsorship of promotional events that require collecting, processing, and storing individual contact and demographic information. We may co-sponsor these activities with other organizations and merge information about you, which may be shared on an aggregated basis with co-sponsors, advertisers, and our affiliates. We will not release your personal information to co-sponsoring third parties or non-participating organizations without your consent. While we may request co-sponsors to uphold your privacy, we are not liable if they fail to do so;
  • To fulfill the purpose for which you provide the information;
  • To publish our own marketing and promotional materials;
  • If required by applicable law;
  • To enforce or apply our Terms and Conditions and other agreements, including for billing and collection purposes;
  • If we believe disclosure is necessary or appropriate to protect our rights, property, or safety, and that of our customers or others;
  • To comply with a judicial proceeding, court order, other legal obligation, or a regulatory or government inquiry;
  • For any other purpose disclosed by us when you provide the information;
  • With your consent.
We may disclose your personal information to third parties for business purposes. In the last 12 months, we have disclosed the following categories of personal information to the following categories of third parties:
  • Identifiers: service providers, data analytics providers, business partners, and marketing and advertising partners;
  • California Customer Records Act information: business partners, service providers, analytics providers, and marketing and advertising partners;
  • Commercial information: product suppliers and service providers;
  • Internet or electronic network activity and geolocation data: data analytics providers and marketing and advertising partners;
  • Geolocation data: data analytics providers and marketing and advertising partners.
When we disclose personal information for a business purpose, we enter into a contract that describes the business purpose and requires the recipient to keep the personal information confidential and not use it for any purpose other than performing the contract.
Although we do not expressly sell your personal information, we share it with third-party advertisers and cookie providers through cookies, and limited categories of personal information (e.g., identifiers, internet or network activity) with our advertising partners for cross-context behavioral advertising. In exchange, we (i) can provide more targeted marketing and advertising, increasing sales of our (and others’) products and services; (ii) can determine if the Platform is functioning as intended, allowing us to refine it and potentially increase sales; (iii) can better understand the effectiveness of our marketing and advertising campaigns. For more information on our use of cookies, see “How We Use Cookies and Similar Technologies” below.
While we have not “sold” personal information as that term is commonly used, in the last 12 months, we have transferred certain categories of personal information to third parties: Identifiers, Internet or other electronic network activity, and geolocation data to data analytics providers. We do not knowingly sell or share for cross-context behavioral advertising the personal information of consumers under the age of 18.
The California Consumer Privacy Act of 2018, as amended by The California Privacy Rights and Enforcement Act of 2020 (collectively, the “CCPA”), prohibits third parties who purchase personal information from us from reselling it unless you receive explicit notice and an opportunity to opt out of further sales or sharing. However, any third party with whom we are allowed to share your personal information is authorized to use it in accordance with our contractual obligations and their own privacy policies (over which we have no control). You agree that we are not responsible or liable for their actions or omissions.
If you provide personal information about another person to us, you represent that you have that individual’s consent to allow us to collect, use, or disclose their information as described in this Policy, and we will rely on this representation.

Update Your Information

You can modify your account by emailing us at service@shapejelly.com. Even after you cancel your account or request deletion of your personal information, copies of some information may still be viewable if, for example, you shared it with other services (e.g., social media). Your account may not be instantly inaccessible to others due to caching technology. Additionally, we may retain information related to your account after cancellation or deletion to comply with legal requirements, for internal security or recordkeeping, or for fraud detection. We may not be able to completely delete all your personal information due to financial, contractual, or legal requirements, or technical constraints.

Your California Privacy Rights

This section applies only to California residents covered and protected by the CCPA. If you are not a California resident, the rights and obligations described here may not apply to you.

Shine the Light Protection

California Civil Code Section §1798.83 permits California residents using the Platform to request certain information about our disclosure of personal information to third parties for their direct marketing purposes (if applicable). To make such a request, contact us at service@shapejelly.com. If you believe any information we have about you is incorrect, contact us at the same email address.

CCPA Rights

Consumers protected by the CCPA have specific rights regarding their personal information:

Access to Specific Information

You have the right to request that we disclose the following about our collection and use of your personal information over the last 12 months:
  • The specific pieces of personal information we collected about you;
  • The categories of personal information we collected about you;
  • The categories of sources from which the personal information was collected;
  • The business or commercial purpose for collecting, selling, or sharing personal information;
  • The categories of third parties to whom we disclosed the personal information;
  • The categories of personal information we disclosed for a business purpose and the categories of persons to whom it was disclosed;
  • The categories of personal information we sold or shared and the categories of third parties to whom it was sold or shared.
We are not required to provide these disclosures more than twice within a 12-month period.
For requests seeking specific pieces of information, we will not disclose such information if we cannot verify your identity. Similarly, we may deny requests for categories of personal information if we cannot verify your identity. In either case, we will inform you that we cannot verify your identity and direct you to our general business practices regarding the collection, maintenance, sale, and sharing of personal information in this Policy.
If we deny your request for specific pieces of personal information (in whole or in part) due to a conflict with applicable laws or an exception to the CCPA, we will inform you and explain the basis for the denial.
We will never disclose, in response to a verifiable consumer request, a consumer’s social security number, driver’s license number, other government-issued identification number, financial account number, health insurance or medical identification number, account password, security questions and answers, or unique biometric data. If applicable, we will notify you if we have collected such information from you.

Right to Request Deletion

You have the right to request that we delete any personal information about you that we have collected. Upon receiving a verifiable consumer request to delete your personal information, we will delete it and direct our service providers and contractors to delete it from their records, subject to certain CCPA exceptions, including if it is necessary for us or our service providers to maintain the personal information to:
  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall (in accordance with federal law), provide a good or service you requested, or reasonably anticipated within the context of our ongoing business relationship, or otherwise perform a contract between us;
  • Ensure security and integrity, to the extent the use is reasonably necessary and proportionate for those purposes;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure another consumer’s right to free speech, or exercise another right provided by law;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research that conforms to all applicable ethics and privacy laws, if deletion would render the research impossible or seriously impair its completion (and you have provided informed consent);
  • Enable solely internal uses reasonably aligned with your expectations based on your relationship with us and compatible with the context in which you provided the information;
  • Comply with a legal obligation.
We will contact you once your personal information has been deleted.
If we cannot verify the identity of the person requesting deletion, we may deny the request and inform you. If we deny your deletion request, we will notify you of the reasons and delete any part of your personal information not covered by the exception.
We may maintain a confidential record of deletion requests solely to prevent the personal information of a consumer who has submitted a deletion request from being sold, for compliance with laws, or for other purposes permitted by the CCPA.

Right to Correct Inaccurate Personal Information

You have the right to request that we correct any inaccurate personal information, taking into account the nature of the information and the purposes of processing. If we receive a verifiable request to correct inaccurate personal information, we will use commercially reasonable efforts to do so.

Non-Discrimination

If you are a California resident covered by the CCPA, we will not discriminate against you for exercising any of your rights under the CCPA (including if you are an employee, applicant, or independent contractor). Except as permitted by the CCPA, we will not:
  • Deny you goods or services;
  • Charge you different prices or rates for goods or services (including through discounts, benefits, or penalties);
  • Provide you with a different level or quality of goods or services;
  • Suggest that you receive a different price, rate, level, or quality of goods or services.

Financial Incentives

From time to time, we may offer benefits (e.g., discounts, coupons, rewards) in exchange for your participation or the collection of personal information. For example, if you sign up for our SMS marketing messages, we may offer a discount on your next purchase, or provide a discount for joining our marketing mailing list. Participation is voluntary, and you may opt out at any time. The categories of personal information collected may include your name, phone number, and purchase history. We estimate that the value of the discount is reasonably related to the value of the personal information we collect, based on a good-faith analysis of anticipated revenue from the program compared to administration costs.
If you have opted in to receive SMS/MMS marketing messages, you may opt out at any time by replying STOP to any message. You will receive a confirmation message, and no further marketing SMS/MMS messages will be sent. To re-subscribe, reply START or UNSTOP. Message and data rates may apply. For assistance, reply HELP or contact us at service@shaperjelly.com.
Participation in the Shapejelly Club, Shaperjelly Club+, and Shapejelly Credit loyalty programs may involve collecting your purchase history, Shapejelly Credit usage, and other commercial information to create internal profiles. This profiling is used to analyze your purchase history, optimize promotional offers, and manage our business. The categories of personal information collected are outlined in the data collection table, and participation is entirely voluntary.

Opt-Out Right

If you are a California resident covered by the CCPA, you have the right to opt out of the sale or sharing of your personal information. Under the CCPA, “sharing” means renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating a consumer’s personal information to a third party for cross-context behavioral advertising (whether or not for monetary or other valuable consideration).
To exercise this right, follow the instructions on the “Do Not Sell or Share My Personal Information” page (https://shapejellycom/pages/do-not-sell-form) or contact us at service@shapejelly.com. For more information on our use of cookies, see “How We Use Cookies and Similar Technologies” below.
You may use an authorized agent to submit an opt-out request. Your agent must have written permission to act on your behalf. If we believe a request is fraudulent, we will notify the requestor and explain why.
You may opt back in to the sale/sharing of your personal information at any time by contacting us at service@shaperjelly.com. Opting in is a two-step process: first, you must clearly request to opt in, then we will separately confirm your choice. You will also continue to control certain cookie uses on our site. After opting in, you may opt out again by following the instructions on the “Do Not Sell or Share My Personal Information” page or contacting us at service@shapejelly.com.
The Platform is intended for users aged 18 and older. We do not knowingly collect, sell, or share the personal information of consumers under the age of 18.

Right to Limit Use and Disclosure of Sensitive Personal Information

If you are a California resident covered by the CCPA, you have the right to limit our use of your sensitive personal information to the following necessary uses:
  • To ensure security and integrity;
  • In connection with short-term transient use (provided the information is not disclosed to another third party and not used to build a profile or alter your experience outside the current interaction);
  • To perform services on our behalf, including maintaining or servicing accounts, providing customer service, processing orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or similar services;
  • To verify or maintain the quality or safety of our services or devices (owned, manufactured, manufactured for, or controlled by us), and to improve, upgrade, or enhance such services or devices;
  • In connection with regulations we have implemented to strengthen consumer privacy.
We do not collect or process Sensitive Personal Information as defined under the CCPA/CPRA, except for limited information (e.g., age) voluntarily provided by customers in connection with our membership program. This information is used to provide Shapejelly Club benefits and for optional demographic analysis.
Any service providers or contractors assisting us with the above services may not use your sensitive personal information (to the extent they have actual knowledge it is sensitive) for any purpose outside our instructions. They are required to limit their use to our written contract terms and our instructions.

Contact Information for California Residents

To request disclosure or deletion of your personal information, submit a verifiable consumer request by emailing us at service@shapejelly.com. For questions or concerns about our privacy policies or practices, contact us at the same email address.
A verifiable consumer request can only be made by you or a person/entity registered with the California Secretary of State and authorized by you to act on your behalf. To ensure a prompt response, your request should include sufficient information to verify your identity (e.g., full name, email address, mailing address) and a detailed description of your request. We will review the identifying information against our records to verify the request. We cannot respond or provide personal information if we cannot verify your identity or authority, or confirm the information relates to you.
If using an authorized agent, you must provide proof of signed, written authorization, along with your full name, email address, and mailing address for identity verification. We will confirm receipt of your verifiable request within 10 business days, and provide information about our verification process and expected response time.
We will disclose and deliver the requested personal information within 45 days of receiving your verifiable request. If we need more time (up to an additional 45 days), we will notify you of the extension and reasons for the delay. The disclosure will cover the 12-month period preceding receipt of your request.
If your requests are manifestly unfounded or excessive, we may charge a reasonable fee or refuse to act on the request. If we refuse, we will notify you of the reasons.

Children’s Privacy

Our services are not directed to, and we do not knowingly collect personal information from, children under the age of 18. If we discover we have received personal information from a child under 18, we will promptly delete it. Please contact us immediately if you become aware that a child under 18 has provided us with personal information, so we may investigate and delete the information as appropriate. We recommend parents actively participate in their children’s use of the Internet.

Data Security

Unfortunately, transmitting information via the Internet is not completely secure. While we implement reasonable measures to protect your personal information, we cannot guarantee the security of information transmitted to the Platform or thereafter. Any transmission of personal information is at your own risk. It is important to protect against unauthorized access to your password and devices. You may change your password or request a new one from us. If you or any visitor becomes aware of a loss, theft, or unauthorized use of a password, notify us immediately at service@shapejelly.com. Be sure to sign off when using a shared computer or mobile device, and use other reasonable measures to secure your sensitive information.
Our website has security measures to protect against the loss, misuse, and alteration of personal information under our control. We use reasonable industry-standard procedures and processes to safeguard confidentiality, including encrypting personal information before transmission over the Internet. Our website uses Secure Socket Layer (“SSL”) encryption technology. Users should ensure their browsers support SSL encryption.

Links to Other Websites

We may provide or permit other parties to provide links to other websites or resources. You acknowledge and agree that we have no control over these websites and resources, and we are not responsible for their accuracy, reliability, or availability. We do not endorse, screen, approve, or take responsibility for their privacy practices or content, nor do we have access to or control over their data collection tools. Visiting these websites is at your own risk, so we encourage you to read the privacy policies of every website you interact with.
You may not link to the Platform without our prior written permission. If you are interested in linking, contact us at service@shapejelly.com. Unauthorized linking may result in IP address blacklisting.

How We Use Cookies and Similar Technologies

The Platform and third parties that provide content, advertising, functionality, or analyze advertising performance on the Platform may use cookies, mobile ad identifiers, web beacons, and similar technologies to improve the Platform, determine or improve advertising shown to you (on or off the Platform), provide a personalized experience, or facilitate administration and navigation.
A cookie is a small data file (text file) that a website asks your browser to store on your device when you visit, to remember information about you (e.g., language preference, login information). Cookies set by us are first-party cookies; third-party cookies come from a domain different than the website you are visiting and are used for our advertising and marketing efforts.
We use cookies and other tracking technologies for the following purposes:
  • Assisting you in navigation;
  • Assisting with login and your ability to provide feedback;
  • Analyzing your use of our products, services, or applications;
  • Assisting with our promotional and marketing efforts (including behavioral advertising).
We classify cookies into the following categories:
  • Essential/Required Cookies: Necessary for site security and core functionalities (e.g., navigation, access to secure areas). These cannot be disabled.
  • Performance Cookies: Help us understand how visitors interact with our site by collecting and reporting data anonymously, to improve website functionality and user experience.
  • Functional Cookies: Store your settings (e.g., language, region) to enhance your browsing experience, personalize content, and maintain preferences across sessions.
  • Marketing Cookies: Set by our advertising partners to deliver relevant ads and measure marketing campaign effectiveness. These may track your browsing activity across different websites and apps.
Presently, we do not offer the ability to deactivate specific categories of cookies in the United States. However, you may manage cookies through your browser settings. 

 

Web Beacons

Pages of our services or our emails may contain small electronic files called web beacons (also known as clear gifs, pixel tags, or single-pixel gifs). These permit us to count users who have visited those pages or opened an email, and for other related website statistics (e.g., recording content popularity, verifying system and server integrity).

Sale or Sharing of Personal Information

Under the CCPA, you have the right to opt out of the sale or sharing of your personal information to third parties. You may exercise this right by following the instructions on the “Do Not Sell or Share My Personal Information” page (https://shapejelly.com/pages/do-not-sell-form) or contacting us at service@shapejelly.com.
If you opt out, we will not offer you personalized ads or share your personal information with third parties after receiving your opt-out notice. You may contact us for further clarification about your rights as a California consumer.
If you have enabled privacy controls on your browser (e.g., a plugin), we will treat this as a valid opt-out request. This may prevent us from tracking your activity online and affect our ability to personalize ads according to your preferences.

Google Maps/Google Earth

If you use Google Maps/Google Earth as part of our services, you agree to comply with the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy). You also agree that Google, not us, is responsible for any information Google receives as a result of your use of Google Maps/Google Earth.

Mobile or Tablet App and Connected Devices

Depending on your device, you may manage your advertising and location preferences through your device settings and as outlined in our Cookies Notice. Many operating systems provide instructions on preventing tailored in-application advertisements. We do not control how platform operators allow you to manage personalized in-application ads; review your device manufacturer’s support materials or device settings for details.
You may opt out of location data collection on our mobile or tablet app(s) by managing your location preferences in the “My Account” section of the app or disabling GPS services for the app on your device. You can stop all personal information collection by a mobile or tablet app by uninstalling it.

Cross-Border Data Processing

Shapejelly is operated by affiliates and service providers in the United States and internationally. As a result, the personal information we collect may be transferred to, stored, and processed in countries outside the United States (including Uruguay and other jurisdictions where our affiliates or service providers have facilities). We ensure these transfers are protected by appropriate contractual and technical safeguards.

Nevada Privacy Rights

Nevada Revised Statutes Chapter 603A gives Nevada residents the right to opt out of the sale of certain covered information that a website operator has collected or will collect about them. Although we do not sell personal information as defined under Nevada law, Nevada residents may submit an opt-out request by emailing us at service@shapejelly.com with the subject line “Nevada Privacy Opt-Out.” We will respond to verified requests within 60 days, or notify you if we need an extension of up to an additional 30 days.