At Shapejelly, we are dedicated to offering you the best possible shipping solutions, no matter where you are in the world. Each day, we fulfill orders for hundreds of customers globally, while ensuring we maintain the highest standards of responsiveness to address all your shipping-related needs.
Shipping Time
In most cases, orders will be shipped within 1-2 business days after payment is processed, unless specified otherwise on our website, at the time of order placement, or via an email notification informing you of a delay for any item in your order.
Once your order is dispatched, depending on your country or region, estimated delivery time is between 15 business days.
Any delivery dates provided are purely estimates and not guaranteed. Orders may be delayed due to verification processes or the timing of order placement, and in some cases, items may be delivered in separate shipments.
Shipping Regions & Methods
Currently, we provide shipping services to the United States, Canada, United Kingdom, and Australia. Below are the main shipping methods, corresponding fees, and approximate delivery times for each region:
Shipping Fee Rules:
Additional Notes
Shipping fees and product prices may vary depending on your country or region. For remote areas, the maximum shipping fee may reach up to $15.98 USD. Please be advised that due to the policies of our partner shipping carriers, we are unable to guarantee specific delivery dates for expedited shipping orders.
Please note that all delivery times provided are estimates. Delays may occasionally occur due to shipping carrier disruptions or international customs sorting processes. Additionally, during peak sale periods, there may be a slight delay in order dispatch due to the higher volume of orders received.
Order Verification
Once your order has been verified, we will send you a confirmation email. After verification, we generally cannot cancel orders as the handling process will have already begun. However, we will make every effort to communicate with you via email or phone to find a satisfactory solution if needed.
Order Processing
All orders are processed within 1-2 business days. Please note that orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days, so we kindly ask you to allow additional transit time for delivery. In the event of a significant delay in shipping your order, we will contact you promptly via email or telephone.
Shipment Tracking
When your order is dispatched, you will receive a confirmation email containing your shipment tracking details. Due to system limitations, tracking information may not be updated immediately; it will be sent to you once the package arrives at your local airport.
Haven’t received your tracking information yet?
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Check your spam or junk folder—tracking emails can sometimes be filtered there.
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If you have a Shapejelly account, you can also find your tracking number by logging into your account.
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If you still cannot locate it, please contact our customer support team, and we will investigate the issue promptly.
Order Fulfillment
We ship orders daily from Monday to Saturday, 52 weeks a year, excluding Sundays and public holidays. Orders placed after 6 PM CST between Sunday and Friday will begin processing the next business day. Occasionally, orders may not ship the next day due to stock shortages, missing order information, or billing delays. Orders placed on Saturdays will be shipped on the following Monday or the next available business day.
About Duties and Taxes
Shapejelly is not responsible for any customs duties or taxes applied to your order. All fees incurred during or after shipping, including tariffs and taxes, are the sole responsibility of the customer.
For further questions about shipping, please contact our customer support team at service@shapejelly.com.